How to Have Good Tenant Communication

How to Have Good Tenant Communication

How to Have Good Tenant Communication: To be successful as a landlord, you need good communication with your tenants. Even if you take the time to select responsible tenants, constant communication is important. They will have maintenance issues, and possibly even maintenance emergencies. They will have life changes that also require lease changes, like marriage or getting a pet. If your tenant is redeployed or dies, you’ll need to replace your tenants sooner than you expected.

A good property management company will have programs in place to make all changes to your property easy. This is how to have good tenants communication! Some of the programs and systems All County® has in place are listed here. If you have any questions about how All County® can make your tenants communication easy, call us anytime at: (719) 445-7172.

All County Systems to Aid in Tenant Communication and Record Keeping

  • Rent Manager Accounting Information System: (Live Interactive Owner, Tenant & Vendor Portal)
  • LCS Net Dial Tone VOIP Telephone System: State-of-the-art phone system tied directly into our Property Management software. 
  • Property Meld: Vendors, internal maintenance, resident and owner direct communication and maintenance enhancement tool.  
  • Pet Screening: Assist/manage tenant pets and assistance animals, adds a layer of third-party liability protection, validates service animal statuses, creates comprehensive Pet Profiles.  
  • AvidXchange: Accounts payable and payment automation 
  • Listen360: Continuous surveying of tenants to ensure quality service 
  • Hostway: Managed, dedicated and secure hosting services 
  • ShowMojo: Marketing automation, online prospect nurturing. Showing scheduling and market syndication to over 50 online listing sites.
  • QwikRents: SEO optimization and marketing syndication 
  • MAPP Communications: 24/7 emergency lines and notification 
  • Zoiper: All employees have app on phone to provide continuous contact with residents (tenants) 
  • IT: Secure and reliable services 
  • Zinspector: Video/picture software (move-in, move-out, recurring inspections) for Security Deposit Disposition 
  • Multiple Listing Service (MLS): Pikes Peak Association of Realtors (PPAR)
  • AmRent: Resident screening services
  • Social Networks: Tenants and owners are encouraged to follow us on our social networks, so they can be informed of daily news and announcements. We have accounts on Facebook, Instagram, Google Business, Twitter, and LinkedIn. We also advertise available properties on Facebook and Instagram.
One Week for a Property Manager

One Week for a Property Manager

Every week, the folks at All County® work hard for our owners and residents. Emergency phone calls come in at all hours. We receive requests for maintenance, schedule the jobs, and check up on the repairs. We rent new properties and advertise the properties we have. Here are some of the things that happen in one week for a property manager.

Communication

  • Answered incoming phone calls
  • Handled emergency phone calls 24/7
  • Answered incoming text inquiries
  • Responded to incoming email inquiries
  • Captured inquiries from the web
  • Notified prospects about new listings on the market
  • Notified prospects about rent reductions

At Our Properties

  • Drove by properties to check condition
  • Photographed available properties
  • Posted late notices
  • Showed properties

Online

  • Collected new leads
  • Scheduled and confirmed new showings
  • Collected and evaluated feedback
  • Canceled showings at off-market listings and directed those prospect to your other on-the-market properties

Advertising

  • Advertised properties on Google, Facebook, Instagram, and Twitter, as well as print
  • Posted daily on social networks
  • Placed available properties on all major property websites

Education

  • Studied to keep NARPM® designations current
  • Attended local meeting for networking and education
  • Taught tenants about leases, move-in and move-out, adding and removing roommates and pets

Transactions

  • Signed new leases
  • Evaluated new tenants for rental opportunities
  • Collected rent from tenants
  • Prepared financial reports for owners

Now that you’ve seen what one week for a property manager is like, you know that we work hard for every client. If you would like to know more about what a property managers can do for you, contact All County® today at: (719) 445-7172.  You can read more about our services at: Property Management Services.

If you’re interested in what a property manager’s day is like, here is an fun article to read: A Day in the Life of a Property Manager

How to collect your rent on time

How to Collect Your Rent on Time

If you have investment properties and have rented them out, you know the problems that come from not being able to collect rent on time. You not only have to cover the mortgage payment yourself, you have to spend time to go about collecting the rent. This can be costly and irritating. Here’s how to collect your rent on time.

Make recurring auto-pay the default

When a new tenant signs your lease, make recurring auto-pay the default. If they want to pay a different way, they’ll have to opt-out. They’re more likely to have their account debited each month automatically if it is the default way to pay.

Make use of notifications

Notification of trivial things can get on your nerves, but they can be put to good use for the important things. Set up automatic monthly notifications through text or email. Include a link to click on the reminder to make a payment online.

Create incentives

Credit reporting. Free stuff. Incentives go a long way to encourage tenants to pay on time, even if the incentives are small.

It costs a lot of money to send someone to a property to post a late notice. Offering a lottery to all tenants who pay on time is cheaper. For instance, offer a drawing every month of a Walmart gift certificate for tenants who pay on time.

If rental payments made through your payment portal are reported to credit agencies, your residents can build a positive credit history. This is a good offer, and the tenants will see you as being on their side.

Offer multiple payment options

People are all different, and so are the way they like to pay their rent. The more ways available to your tenants pay, the more likely they’ll pay their rent on time on time.

Offer them the option to pay online. Then, they can pay when they remember, even from their phone at the doctor’s office. Or let them set up recurring payments, so they don’t have to remember every month. The more options, the more payments will come in on time, and the less complaints you’ll get.

Hire All County® property management

Did you know that property management companies like All County® offer options to tenants to make paying their rent easy? That way, you don’t have to know how to collect your rent on time, All County® will do it for you.

We accept cash, checks, and money orders. Tenants can also pay rent through the Resident Portal directly from our website that allows them to pay with a credit card, debit card, or e-check.

With all these options, residents are way more likely to get their payments in on time. There’s no cost to the tenant for using the e-check, so that’s what most tenants choose to do.

If you have an investment property and you hire All County® to manage it, we’ll collect the rent monthly, and transfer the payment to you. Then you can check your account through our website’s Owner Portal to see the payment been deposited to your account. You don’t have to do anything.

If collecting monthly rent isn’t on your bucket list, hiring us is a good step. Call All County® today to get a free assessment of your investment property, and leave the money collection to us! (719) 445-7172

What if they still don’t pay?

If your tenants still don’t pay their rent on time, you’ll have to deal with it. If you don’t have a property management company to help you, here is a Colorado government source to check out:

Colorado Landlord and Tenant Rights

If you’re looking for a rental property, see our list of available home for rent in Colorado at:

Our available rentals